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New Here ,
Aug 06, 2022 Aug 06, 2022

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I have recently decided I would like to have access to more Adobe apps as I intend to do more than just utilize Lightroom in the future. I see that their is a student option for the upgrade but I am met with this error message even after cancelling my Lightroom subscription fully. I have added my student email as my secondary and I could create a new account linked to my student email but I do not want to lose all of my photos.

 

Please let me know what to do so I can upgrade my account to the higher plan.

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Community Expert ,
Aug 06, 2022 Aug 06, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Aug 06, 2022 Aug 06, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Community Expert ,
Aug 06, 2022 Aug 06, 2022

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>not want to lose all of my photos.

 

You should always have local copies of all files, not just in the cloud

 

I use a Sata docking station and SEVERAL 'bare' drives for backup
https://www.amazon.com/StarTech-com-External-docking-station-drives/dp/B00U8KSLA8/

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