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To Adfobe

New Here ,
Apr 01, 2022 Apr 01, 2022

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Hi, I am from Ukraine and I have a problem. I can't continue pay for using your product (buy (new-agayn) with my Adobe-ID).
From my bank ПриватБанк (PrivatBank) money go awey and than come back (so something wrong from your side).
(maybe it's related to the war in my country)
But I want use a ligal Adobe-product. Is there any possible to solve this problem?

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correct answers 1 Correct answer

Community Expert , Apr 01, 2022 Apr 01, 2022

Good. If it isn't solved, contact customer support.

 

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

...

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New Here ,
Apr 01, 2022 Apr 01, 2022

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maybe solved with help on facebook

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Community Expert ,
Apr 01, 2022 Apr 01, 2022

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Good. If it isn't solved, contact customer support.

 

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg
If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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