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New Here ,
Aug 26, 2021 Aug 26, 2021

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I want cancel my subscription. I tried logging on the two accounts I know off but none of them are linked to my card. My account keeps getting debited each month. Is there a number I can contact to speak to a actual person and retrive these details?

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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Moving thread to the Account, Payment, & Plan forum from Using the Community

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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It's possible your card has been compromised and you will need to talk to your card issuer. Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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Hi, 

 

Please contact Adobe Support Team by visiting  https://helpx.adobe.com/contact/support.html

 

They can track your License details by using the Payment details used for the billing. 

I hope this helps. 

Thank you.

 

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