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Today I have to pay for next year. Can I stop?

New Here ,
Mar 07, 2021 Mar 07, 2021

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I get a alert that that they will deduct the subscription costs today. Is there a way to stop this???
Or what will happen if I cancel now? Will I lose my 145 euro? Or will I get the remaining amount of money back?

Greetings, Ronald

 

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Community Expert ,
Mar 08, 2021 Mar 08, 2021

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you can cancel without penalty if within the 2 week grace period, https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

 

if that doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1615213778147.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Mar 08, 2021 Mar 08, 2021

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New period started the 7th of this month, so I am within the grace period of 2 weeks. Evernthough I get the message that my subscription will be stopped on the next new period on 7 march 2022.

So now I have to pay 145.- for one day (not) using the product?

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Community Expert ,
Mar 08, 2021 Mar 08, 2021

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contact adobe support 

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