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took advantage of the black friday all cloud apps deal but not sure what happens with other apps

Community Beginner ,
Nov 29, 2019 Nov 29, 2019

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Hi guys hope everyone is well/

 

I have a photography plan £9.99 per month and also the premier pro plan at £1997

 

The black friday deal came up for £30 so i thought for the same money and get all the apps. 

 

When purchasing the friday deal my account was logged in already but the box said that the photography package had to be canceled. When going to manage and swap plans i chose the black friday deal. When i went back to my main page i see the all clour apps subscription but the premier pro one for £1997 is still there so even though all app has premier pro it looks like im paying extra premier pro 

 

Thanks

TOPICS
Account management, Activation, Creative Cloud

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Enthusiast ,
Nov 29, 2019 Nov 29, 2019

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Hi Snapshotinfo,

 

Did you try cancelling Premiere Pro from your account page? Here are the instuctions. If your Premiere Pro plan is annual paid monthly, you will be responisble for 50% of the cost remaining for your contract.

 

If you are unable to cancel from your account page, you will need to Contact Customer Care via the chat bubble at the lower left of this page.

 

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LEGEND ,
Nov 29, 2019 Nov 29, 2019

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That plan was for new users only. You have a bit of a mess I suspect and will have to cancel it. 

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