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Transferring licences between accounts

New Here ,
Nov 07, 2022 Nov 07, 2022

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Hi everyone 

I have a photoshop licence which was purchase under one account / email, and an annual illustrator licence that was purchased under another. 

I would like to merge or move the Illustrator licence to the same email/account as photoshop. How do I do this? 

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correct answers 1 Correct answer

Community Expert , Nov 07, 2022 Nov 07, 2022

That is a tough one, you should talk to Adobe support to figure out what can be done. Most probably you will have to cancel and repurchase but that can entail a fee so getting it done via support is the sensible thing to do. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom rig

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Community Expert ,
Nov 07, 2022 Nov 07, 2022

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That is a tough one, you should talk to Adobe support to figure out what can be done. Most probably you will have to cancel and repurchase but that can entail a fee so getting it done via support is the sensible thing to do. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Nov 08, 2022 Nov 08, 2022

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Thank you Manan

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

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LATEST

if you have a team or enterprise subscription, open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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