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Sorry about your situation. I can understand that you are unhappy with the cancellation terms, but those are the terms you agreed upon when you finalize the buy. The plan is labled "annual plan, paid monthly", so you really should explain what about annual is misleading.
Also in the terms that you explicitly agree upon, is clearly stated, that you will have to pay a cancellation fee, if you cancel early.
Again, I can understand that you didn't read all this beforehand, but all the terms and conditions are not that long and are not that fine print. The terms and conditions I agreed upon for my phone service were one full page, written in 8 point font and were really hard to read.
Now if you want to contact Adobe on this, you can do so, by simply following the instruction hereafter (fyi it works):
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)
I just got roped in for a year again after forgetting to cancel a free trial
By @trevora21596975
If you contact Adobe Customer Service and explain that, they may let you cancel and give you a full refund.
There is some leeway in their enforcement of the contract:
(Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.
or Twitter:
https://twitter.com/AdobeCarers/
(…) when I wanted the monthly plan that I was originally signed up for. They shouldnt be doing this to their customers.
By @elliott22381345j3zk
You are mixing fact and fiction. You did not sign up to a monthly plan, but an annual plan paid on the month. If you have a plan, you have a plan, if you use it or not, you have to pay it, as you wanted it. Adobe makes it's investment plans according to the number of subscriptions they have. If you have an annual plan, your commitment is for a year, not for a month. That's why there is a substantial discount for the annual subscription. The early termination fee compensates that.
And to clarify they may have contacted me when this happened years ago (…)
By @elliott22381345j3zk
"May have" is conditional.
(…) but from what I recall they were not very helpful at all and they setup the annual contract (…)
By @elliott22381345j3zk
So they send yo an e-mail, that the contract was now a standard one, as you failed to prove your student allegiance. An annual student contract, if to cancelled before the end, changes into an annual standard contract, when the student discount is no more granted.
(…jwhich I asked them to remove multipul times and to refund but they never got back to me,
By @elliott22381345j3zk
How did you contact them? A refund is only due in specific conditions that you surely did not meet. Very often Adobe employees gracefully initiate a refund. The story you tell them needs to have some credibility.
ive spoken to them almost every year when this happens.
By @elliott22381345j3zk
Why didn't yo cancel? The early termination fees are half of what is due, so for anything that you do not use, that is a good deal. A better deal than paying years and years…just to miss the cancellation date again.
Sometimes I miss the renew date and sometimes I just say forget it,
By @elliott22381345j3zk
You need to cancel only once, so you can't miss "sometimes" the renewal date. If you say forget it, you assume to have a subscription and you pay for it, regardless of it's use to you. You know that you can set up reminders in your calendar?
(…j but thats what their hoping for.
By @elliott22381345j3zk
They (Adobe) are hoping for a longstanding happy relationship with you for mutual profit. They rather prefer losing you as a customer than having you unhappyly keeping on to pay for their products.
Your behavior is not logical. Either you need the software and you use it, or you cancel it. I strongly recommend you to cancel and move on.
No infact you are wrong, I had a month to month plan but they canceled my student subscription and changed it to a full one with an annual contract without informing me. I have been paying them since 2018.
By @elliott22381345j3zk
As I said. Facts and fiction. There is no monthly student subscription. Student subscriptions are all annual. Student subscriptions are only valid as long as you are a student (you fullfill the conditions!). There is a first year discount on the student price, the second year, the student price is around half of the regular price.
The point is this is not very becoming of a large company that has many users. This kind of difficulty didnt happen in the past or it was taken care of in a way that was honorable and straightforward. Its not like that anymore. All these terms and rules are used to protect the company at the users expense. Even if im wrong about a few memories and details im not wrong about that.
By @elliott22381345j3zk
Since I'm following these (and the preceeding) fora, people waere unhappy with Adobe products and services. But those expressing their discomfort are largely in a minority as obviously millions are using Adobe products without complaining. This said, you are entitled to be unhappy with the services provided, but you are not entitled to your own facts.
As the conditions may have changed over the years and I can't remember all that was initially the case, I know that the current terms and conditions were in place for years now. I would bet that the termination terms were similar to the current terms in 2018. I would need to painfully search my e-mails to prove that, however, which I will not do, as nobody is paying me for the hours of research.
you can keep claiming "fact and fiction" but the facts are, they changed the pricing model a couple years ago, your belief doesnt change that reality. They had a month to month subscription back in about 2018. There were three options back then, anual - paid monthly, annual -paid yearly, and then there was just monthly, I had the monthly plan for a couple years on and off because i couldnt always afford it, until they changed the pricing model.
By @elliott22381345j3zk
Sorry, but those models are still available:
Student plans are annual only. And a student plan is valid only for a creative cloud subscription. You do not have single apps subscriptions.
I don't know when I took a full annual Creative Cloud subscription, but it was 2014 or before. Before I had a Photography plan. Both were/are annual subscriptions.
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