Trial but not free - can't cancel!

New Here ,
Jun 14, 2022 Jun 14, 2022

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I tried out different Adobe programs for 7 days and I was not able to cancel them (not even before they actually sent me a bill for it). I can't do anything or change anything until I have paid for service but I don't have physically money to pay for it. I can't contact anyone from Adobe to cancel it or change it. They make me pay 50 euros to even have a possibility to change anything. I simply don't have money to pay for it. How is this free trial if they force you to pay for it still. Every other app or company I have used trial with, always have a possibility to cancel the service during the trial period and not take any money off or require you to pay for service what you may get refund for. Isn't that against every user experience law or is it me? such behaviour seriously made me think never to use any Adobe service, if that's how they treat their customers. Even spotify isn't that confusing and evil.

 

Does anyone know how can I stop it? Do I need to find money to pay for these services and then cancel the plan and make them pay me back or what?

 

Thanks ahead!

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Adobe Community Professional ,
Jun 14, 2022 Jun 14, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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