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Trial moves to automatic annual subscription????

New Here ,
Nov 11, 2021 Nov 11, 2021

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I know there are other thread in here talking about this trial period moving into a annual subscription but I'd like to know how they are getting away with this. And they are penalizing me canceling early to a sub I NEVER wanted inthe first place. Does anyone have experience with getting their monies back? I am totally done with subscriptions and with Adobe!! There are other fish in the sea of creation content software and now is the time to try them all. 

 

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correct answers 2 Correct answers

Community Expert , Nov 11, 2021 Nov 11, 2021

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

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Community Expert , Nov 11, 2021 Nov 11, 2021

That's right.  After 7 days, it converts to a paid subscription.  You have 14 days from download to cancel without penalty.  After which you are committed to 12 months of service.

 

Subscription & Cancellation Terms:

https://www.adobe.com/legal/subscription-terms.html

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

...

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Community Expert ,
Nov 11, 2021 Nov 11, 2021

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

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Community Expert ,
Nov 11, 2021 Nov 11, 2021

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That's right.  After 7 days, it converts to a paid subscription.  You have 14 days from download to cancel without penalty.  After which you are committed to 12 months of service.

 

Subscription & Cancellation Terms:

https://www.adobe.com/legal/subscription-terms.html

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Nov 11, 2021 Nov 11, 2021

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Why did you give them your credit card if you didn't want it in the first place???

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Nov 11, 2021 Nov 11, 2021

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@Nancy OShea TBMK- Any Adobe App Trial will now ask for your Credit Card details before the Apps can be activated for the trial.

So it is important that after a Trial (7-days), if a subscription is not wanted, Adobe MUST be contacted to Cancel within the 14-day period.

 

Regards. My System: Lightroom-Classic 13.2 Photoshop 25.5, ACR 16.2, Lightroom 7.2, Lr-iOS 9.0.1, Bridge 14.0.2, Windows-11.

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Community Expert ,
Nov 12, 2021 Nov 12, 2021

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Yes, @Rob_Cullen.  I'm aware that trials require a credit card.  And if one is capable of critical thinking, they understand that their credit card will be billed at some point.  So they must have wanted the software even if only for 7 day evaluation.

 

Had they NOT wanted the software as claimed, they would have declined to a) provide credit card details and b) download & activate the software. Or cancelled the order immediately.

 

So when a customer says "I never wanted it in the first place," that's a non sequitur remark.  Of course they wanted it  -- as demonstrated by their actions.

 

I suspect the customer actually meant to say "I wanted the software but never wanted to pay for it."  That's a different issue.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Sep 09, 2023 Sep 09, 2023

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i cancelled the trial BEFORE the deadline... they still charged me... i have emails from adobe confirming they cancelled services and stated they would refund my money and conceded it was their error to begin with.... four months later ADOBE IS STILL STEALING MY MONEY...  i tried to "cancel" account and subscription and was met with same "early cancellation fee" message for services I NEVER WANTED AND TOLD THEM TO CANCEL BEFORE TRIAL DATE DEADLINE...figured i'd change payment method and would you know it an "error" message responds each time... adobe seems to be knowingly stealing money and orchestrating methods on their website to hinder anyone from taking action to stop them... "early cancellation fee" for services i never wanted and cancelled before the trial period was over... this all sounds borderline legal, if not just illegal which is why i sent an email to the Attorney General's office of CA.. in the meantime i will continue to attempt to contact adobe... this company is crooked and is stealing money from people.... my suggestion would be to writ your own email to the AG's office of California.... 

California Attorney General

If you want to file a complaint with the California Attorney General, here is how:

  • By Phone: 916-322-3360

  • Toll-Free Phone Number: 1-800-952-5225

  • By Mail: Download, fill out, and mail this form to P.O Box 944255, Sacramento 94244

  • By FAX: Download, fill out, and fax this form😞 (916) 323-5341

  • Online: Submit complaint using their Online Form

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Community Expert ,
Sep 09, 2023 Sep 09, 2023

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contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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