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Trial of creative cloud canceled. But now I can't uninstall apps?

New Here ,
Jan 05, 2023 Jan 05, 2023

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Hello, this seems like a strange problem.  I tried AI/creative cloud, and it didn't have the functionality that I wanted (xaml support) so I canceled the trial after 1 day.  No problems there.  Now, I would like to uninstall the applications and free up hard disk space.  But I can't because "creative cloud" won't run at all?  So am I understanding this correctly that I need to have an active susbscription in order to uninstall Adobe Illustrator and Adobe Creative cloud?  Thanks - maybe I am missing something 

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correct answers 1 Correct answer

Community Expert , Jan 05, 2023 Jan 05, 2023

no subscription is needed to use the cc desktop app.

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Community Expert ,
Jan 05, 2023 Jan 05, 2023

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no subscription is needed to use the cc desktop app.

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New Here ,
Jan 13, 2023 Jan 13, 2023

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thanks for the suggestion.  when I tried to launch creative cloud nothing happened for about 15 seconds (no splash screen, etc) but eventually it popped up.  I thought it wasn't running before but now I know I just need to wait for it to load.

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Community Expert ,
Jan 13, 2023 Jan 13, 2023

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@Andrew27810629df3t 

 

the cc desktop app has an uninstaller: 

 

uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

 

let us know if there's anything else you need help with.

 

 

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Community Expert ,
Jan 05, 2023 Jan 05, 2023

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Uninstall with your operating system (if Windows through Control Panel) and then use the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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New Here ,
Jan 13, 2023 Jan 13, 2023

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thanks, I think I just needed to uninstall illustrator thru creative cloud, then I could use the control panel to uninstall creative cloud.

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