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Trial version pop-up window after account suspension lifted

New Here ,
Dec 03, 2019 Dec 03, 2019

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Account was suspended today until new payment card was updated. Off suspension But, now it won't let me into my paid version. A pop-up window keeps asking if I want to try the "trial version" I have signed out, and back into Creative Cloud twice, and to no avail. What do I do to rid the trial versions, and return to my normal paid version??? 

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LEGEND ,
Dec 03, 2019 Dec 03, 2019

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Sign Out and then back in. Reboot the system in between the sign out and sign in.

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New Here ,
Dec 03, 2019 Dec 03, 2019

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Thank you, but already did that twice. Not working. 

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Community Expert ,
Dec 03, 2019 Dec 03, 2019

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New Here ,
Dec 03, 2019 Dec 03, 2019

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Had gone through the 1st link twice. Looking into the other 2 links you posted. Thank you!

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Community Expert ,
Dec 03, 2019 Dec 03, 2019

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Please note also that, even that it is not usual, it may take "some time" for the system to recover...

ABAMBO | Hard- and Software Engineer | Photographer

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LEGEND ,
Dec 03, 2019 Dec 03, 2019

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As above. It may take a day or two to become active again.

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