Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Trial

New Here ,
Apr 20, 2021 Apr 20, 2021

Copy link to clipboard

Copied

I did the Adobe creative cloud of all apps trial and today they took 58.99 from my account. on the email it says that I can cancel my annual subscription before Apr 30 to get a full refund and avoid a fee, however when I try to do cancel it is not letting me, there isn't any way how. I cant see the manage plans button when I go to my plans. Please can anyone help me?

TOPICS
Creative Cloud

Views

73

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 20, 2021 Apr 20, 2021

Copy link to clipboard

Copied

LATEST

Hello @Kylie5F94 ,
In such a case you will have to contact support. To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines