tricky cancelation policy

[intelligent_navigator5E7D]

Hola. Los planes que tienen en su suscripción resultan muy engañosos. tomé el mensual, y ahora que quiero cancelar, me dice que era "anual con cargo mensual" y me penaliza por cancelar en este momento. No me parece nada ético. Quiero que me ayuden a cancelar la cuenta sin cargos por favor.

[kglad]

check your account, https://account.adobe.com

is your plan an annual plan paid monthly, or a monthly plan?

[John T Smith]

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Account forum

[John T Smith · Accepted solution]

For anyone else reading this
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Please read everything so you know what you are doing BEFORE you buy a subscription or start a trial... the link below has the information you need
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If you buy a HIGHER COST Monthly subscription you may cancel at any time without a fee... when you buy an Annual subscription with Monthly payments, and you do not cancel in NO MORE than 14 days from the start of your subscription, you pay 1/2 of the remaining time if you cancel early... you also need to keep track of your annual renewal date, so you may cancel after your 12th payment, before your subscription renews and you start a new one year subscription... RENEWAL IS AUTOMATIC UNTIL YOU CANCEL
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https://community.adobe.com/t5/account-payment-plan-discussions/cancellation-charges-surely-this-isn...

[Shivangi_Gupta]

Hi @intelligent_navigator5E7D,

We apologize for any confusion. Please refer to this article to get all the details related to cancelation terms and conditions: https://adobe.ly/3T4L4kY

Let us know if you have any questions.
^Shivangi