Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Troubles with activated plan

New Here ,
Apr 01, 2021 Apr 01, 2021

Copy link to clipboard

Copied

Hi. I have problem with subscription.

I've started with Photography Plan with montly payment. Then I bought an All Apps Plan with 1year subsription and activated it on the same month. So I've had two plans activated at same time.

Now, in mobile apps i have info: your trial has expired. When i click on "buy subsription" it shows me "you're subsribed". 

It seems that mobile apps are still in Photography Plan. And I cannot delete this Plan in my account.

I tried everything. Sign out - sign in. Reinstall. Removing file in oobe folder. Help. 

TOPICS
Problem or error

Views

47

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 04, 2021 Apr 04, 2021

Copy link to clipboard

Copied

LATEST

ask adobe support to remove the mobile plan (or just stop paying for your photography plan).

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html


click contact us (= cryptic icon in the lower right)

kglad_0-1617545874302.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines