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Troubles with membership payment

New Here ,
Aug 11, 2022 Aug 11, 2022

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Hi, I know this issue isn't related to this specific tag, but there was no other tag that matched my problem and I couldn't contact any Adobe personel directly, so please bear with me.
 
I'm currently subscribed to an Adobe membership, which has it's renewal set to November. However, after March, I changed my credit card, but forgot to update it on my Adobe Account. Since then, my membership has been suspended and I'd like to know what I'm supposed to do next. To clarify, I no longer have any interest in maintaining my membership, so I'd like to know if I can just cancel my membership now (since it's already suspended) or if I still have to pay for the pending and remaining payments.

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Community Expert ,
Aug 11, 2022 Aug 11, 2022

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The agreement you made says that you pay to the end of your term and then cancel, or pay 1/2 of the remaining balance to cancel early... not paying does not cancel the agreement

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Aug 11, 2022 Aug 11, 2022

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Moved to Account. Payment, and Plan forum.

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