try cancelling

[Darolyn24075748pcbz]

Cannot cancel subscription
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[ProDesignTools · Accepted solution]

Adobe's Annual plans are for a 12-month commitment. Here's a guide explaining the process which should help you find the best solution, and possibly save some time or money:

What You Should Know Before Canceling Your Adobe Trial or Subscription

This is primarily a user-to-user forum, so if you have further questions then please contact Adobe Customer Care directly – they are the ones who can help with plan billing or account payment issues:

https://helpx.adobe.com/contact.html

You should be able to reach them via live online chat or possibly phone.

*** Note that Adobe does not do support by email, so beware of scammers and answering anyone who sends you a private message via this forum. ***