Trying to buy, but cant buy Substance Painter

Explorer ,
Feb 07, 2022 Feb 07, 2022

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I am a long term user of Creative Cloud and decided to 'Impulse buy' Substance Painter. Went through to check-out, logged in. All my payment details were there and correct. Clicked on Place Secure Order, and got the message 'we're sorry, a system error occurred' Askin me to call a number to complete an order. What's abuot? So far, this was just enough to stop my buying. 

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correct answers 1 Correct answer

Adobe Community Professional , Feb 07, 2022 Feb 07, 2022
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human you can make your purchase there.  (beware of any emails purporting to come from adobe asking for info or money for this or anything else - scammers watch these forums for people marks.)

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Adobe Community Professional ,
Feb 07, 2022 Feb 07, 2022

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

 

you can make your purchase there.  (beware of any emails purporting to come from adobe asking for info or money for this or anything else - scammers watch these forums for people marks.)

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Explorer ,
Feb 07, 2022 Feb 07, 2022

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So I can't just buy it using the process on the website? as I said, it was an impulse buy, and 'waiting a long time to speak to an agent' is not really conducive to making an impulse purchase. 🙂

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Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

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Gordon Robb, your enthusiasm is appreciated. If you have already tried using a different web browser to complete your purchase, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen as suggested by Kglad.  If the chat window fails to open, or if you cannot reach anyone, you may need to use a different device to contact us.   The inability to complete the secure checkout process on the computer might also prevent you from contacting us.

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Explorer ,
Feb 07, 2022 Feb 07, 2022

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I hadn't tried another browser, but I have just tried on Microsoft Edge (was using Chrome) and I got the same failure. I'll try the chat window thing to morrow if I get time. 

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Adobe Community Professional ,
Feb 07, 2022 Feb 07, 2022

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it's usually less than a 5 min hold for me.

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