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Trying to cancel my annual subscription but it doesn't allow me under manage plan tab

New Here ,
Sep 09, 2022 Sep 09, 2022

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Hi, Today is my annual renewal but I want to cancel my subcription as I'm being offered subscription from work, but there is no option to cancel as shown in Adobe Help Forums under 'Manage plans'. Infact, I got charged for the month already. Could someone please help?

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Sep 09, 2022 Sep 09, 2022

http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

 

if that doesn't help (and it sounds like you already tried that), then using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer

...

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Community Expert ,
Sep 09, 2022 Sep 09, 2022

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http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

 

if that doesn't help (and it sounds like you already tried that), then using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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