trying to cancel my daughters subscription with a student email that she no longer has access to...

New Here ,
Feb 20, 2022 Feb 20, 2022

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My daughter signed up for a student subsription.

She doesn't remember the password.

She no longer has the email since she is no longer studying at that institution.  So we can't reset the password.

 

I can't get hold of a human to discuss the problem.  I can't even sign in to get help through the chat.

 

I can't sign in to cancel the subscription.  Adobe is charging me $22 / month

What do I do?

 

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Adobe Community Professional ,
Feb 20, 2022 Feb 20, 2022

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Try phone support

https://helpx.adobe.com/contact/phone.html

Or you could try Twitter as well at @AdobeCare

-Manan

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New Here ,
Feb 22, 2022 Feb 22, 2022

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Thank you Manan!

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