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Hi,
I'm trying to change my plan to an education one but when I go to input the school name it does not allow me to, meaning I can't change the plan. Any help would be appreciated.
Thanks.
use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html
p.p.s. you can also use twitter to tweet @AdobeCare
p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer th
Not sure if you still need help with this but I had the same problem.
I managed to bypass it by right clicking in the School Name box and going on inspect. Then Hovered over it and I managed to type in my school.
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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html
p.p.s. you can also use twitter to tweet @AdobeCare
p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
<moved from using the community >
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Hi there,
We're sorry for the frustration. Our team is aware of this issue and is working to resolve the same.
Kindly allow us time.
Regards
Kanika
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I had the same issue. How to resolve this?
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contact support
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Not sure if you still need help with this but I had the same problem.
I managed to bypass it by right clicking in the School Name box and going on inspect. Then Hovered over it and I managed to type in my school.
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This worked! Thank you
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What exactly do you mean by hovering? Over the visualized element or the code in the inspect window?
It sadly doesn't work for me
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I managed to type in my school name in the code after the "input value=".
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