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Trying to find the subscription which is paid automatically for.

New Here ,
Mar 04, 2021 Mar 04, 2021

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I have a situation where contact is really needed live.

 

I cannot find anywhere to write to Adobe!

 

Trying to find the subscription, which is paid automatically on our bank account!

 

I only have the information that it says Adobe Creative Cloud and is paid with 151,25 DKK monthly.

Company paying is Dolenco APS in Denmark.

 

Can you help?

 

Best regards

Johnny Poulsen

 

 

 

[Mod: Branched from an existing 5 year old thread]

 

 

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Creative Cloud

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Adobe Community Professional ,
Mar 04, 2021 Mar 04, 2021

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This is a public forum, not the link to Adobe support. 

Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

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Adobe Community Professional ,
Mar 04, 2021 Mar 04, 2021

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Adobe does not provide support via email. 

 

You can use the chat function, available here. Make sure that you have all ad, pop-up, and script blockers disabled.

https://helpx.adobe.com/contact.html

 

You can also contact them via phone. Search this page for regionally appropriate phone numbers:

https://helpx.adobe.com/contact/phone.html

 

I am also moving this to the Account, Payment, & Plan forum, which is more appropriate.

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