Trying to get plan including Illustrator... but Adobe keeps asking me for student status.

New Here ,
Feb 12, 2022 Feb 12, 2022

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I am trying to change my plan from a basic Photoshop plan to the one that includes illustrator/InDesign. But every time I get to the payment step, it asks me to verify my student status. I graduated last May. There is no verbiage that says "students only". There is no where on my profile (that I've seen) to let adobe know I'm no longer a student. Is this just poor user interface? (how ironic!). Is it a student only plan????

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Adobe Community Professional ,
Feb 12, 2022 Feb 12, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Feb 12, 2022 Feb 12, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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