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Trying to get through to customer service but can't - paid twice for the one product

New Here ,
Jun 02, 2021 Jun 02, 2021

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Hello

I desparately need to get hold of someone at Adobe. they seem to have charged me twice. I think it was me who at first made a typo in the email so did it again as I was not able to veryfy who I was with the email sent as it would be sent to the wrong email

I assumed it wouln't charge if it was not verified and I needed it so had to do it again.

I need to speak to a human being about this but it says I don't have access and I need to contact the administrator. I am the one who set it all up so why is it I cannot get hold of someone. Seems ludicrus and appauling customer service that it is not possible to talk to a human. What do I do.

 

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Creative Cloud

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Adobe Community Professional ,
Jun 02, 2021 Jun 02, 2021

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Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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