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trying to log in on adobe account when opening substance painter

New Here ,
Jul 28, 2021 Jul 28, 2021

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trying to log in on adobe account when opening substance painter but the popup window uses old version of ie explorer so logging with google is not possible. ıf i close the popup substance painter closes too. how can i fix this?

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correct answers 1 Correct answer

New Here , Sep 08, 2023 Sep 08, 2023

Hey, maybe it is super late. But I am still leaving it for anyone who may stumble upon this issue in the future. I face the same issue and it is bloody annoying. But signing in through the Creative Cloud desktop app worked for me. It pushed the Substance to open automatically with the login.

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New Here ,
Jul 28, 2021 Jul 28, 2021

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this is so annoying. is there any place to download a license file or something like that. Paid for the app can't use it course somebody forgets to update the in-app browser.. Really cool!!!!

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New Here ,
Sep 08, 2023 Sep 08, 2023

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Hey, maybe it is super late. But I am still leaving it for anyone who may stumble upon this issue in the future. I face the same issue and it is bloody annoying. But signing in through the Creative Cloud desktop app worked for me. It pushed the Substance to open automatically with the login.

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New Here ,
Sep 19, 2023 Sep 19, 2023

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yeah im signed into the cloud but it wont let me sign in 

 

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

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@kiba32405098tl21 

 

don't use google to sign in.  go directly to https://account.adobe.com and sign in using your adobe id and your adobe password and verify your subscription.

 

then sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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