Trying to make payment without going through UK phone support.

New Here ,
Oct 28, 2021 Oct 28, 2021

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Hi, I have never had such trouble paying for anything. 7+ hours on the phone. There was an issue with a payment and my account is reporting as closed.

I just need to payment to be retried, can this be done without being on hold for hours and hours to no avail?

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Account management , Billing

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Adobe Community Professional ,
Oct 28, 2021 Oct 28, 2021

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Try the chat route. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Oct 28, 2021 Oct 28, 2021

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On the chat after being transfered many times to different agents they tell me they will raise a support ticket with IT and possibly get back to me next Monday.

 

I still don't know why I received an invoice stating the bill was paid rather than multiple warnings the account would be closed.

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