trying to renew annual Photography Plan 20GB

[Katherine36643493jlja]

Im trying to renew my annual photography plan 20GB but the correct amount isnt showing and i'm also not able to make payment. I'm paying with a credit card and there is enough money in that account. 

Am i able to create a new adobe account? I use Photoshop for my job i work for myself so i really need to get this fixed.

 

[Peru Bob]

See here:

https://helpx.adobe.com/x-productkb/policy-pricing/subscription-price-increase-2023-individual-plans...

[kglad]

the explains the change, https://helpx.adobe.com/creative-cloud/faq/ccpp-20gb.html

note: the annual plan paid annually is not changed.

also, you can try a different credit card and check with your bank that they are not blocking the transaction

to change to that plan, https://helpx.adobe.com/manage-account/using/change-creative-cloud-plan.html

[Katherine36643493jlja]

I cant find the price for prepaid adobe 20GB photography plan annual plan price 2025 plan? 

[kglad]

click the see all plans link

[Shivangi_Gupta]

Hi @Katherine36643493jlja,

We'll look into this. What error do you get when you try make the purchase?

^Shivangi

[Katherine36643493jlja]

Hi i have been using the Photography 20GB plan for a year and paid annually upfront. I saw that if you were already using that plan you can continue using it. Eventhough its fallen away for everyone else. I use photoshop and lightroom classic as a retoucher for my job. My renewal date was the 19 April. 

[Jeffrey_A_Wright]

Katherine, I'm sorry for the difficulties you are encountering while updating your payment information and managing your plan. 

We are currently conducting an update to our backend systems, which is why you have been unable to update your payment information, and could receive error messages while attempting to change your plan.

Please bookmark this discussion and use the steps listed in https://adobe.ly/42KIBkt to update your payment information to your Adobe account in 24 hours. The maintenance cycle will be complete and you can make the necessary updates to the account.

I see that you already have an annual plan, so there is no need to change your plan, Katherine. You can use the information in https://adobe.ly/4cKjkez to explore the different subscription options, but once your payment information has been updated, you will be charged for the next year of your subscription.

I hope this information is helpful, Katherine, and I am sorry for the inconvenience. ^JW

[Katherine36643493jlja]

Hi are you still conducting an update? Do you know how much longer it will take to be completed? I keep on getting this on my page

 

[Jeffrey_A_Wright]

I'm sorry, Katherine. I don't have an exact time to give you. I do know that there will still be a grace period after the maintenance is complete to update any outstanding subscriptions. ^JW

[Peter Pipkin]

Hi! I'm having a similar problem trying to switch from monthly to pre-paid annual (Photo 20gb) at £119.09. I can see the option on the 'manage plans' page, but when I select it, it returns a 'plan not available' error.
Is this likely to be the ongoing server updates, or should I contact someone else?

Many thanks.

[Jeffrey_A_Wright]

Yes, Peter, please try again in 24 hours if you are unable to complete the process now. ^JW

[Peter Pipkin]

Ok, thanks 🙏 

[Katherine36643493jlja]

Didnt they get rid of this monthly payment package? I thought the only way you could still use this if you changed to annual payment in January. 

[Jeffrey_A_Wright]

Katherine, the availability of plans varies by individual, country, and region. You are posting in a public discussion forum accessible and visible to anyone with Internet access. ^JW

[Katherine36643493jlja]

Hi Jeffrey, do you have any idea when the update will be done? I still have an error trying to make payment  

[Kanikas]

Hi Katherine36643493jlja, 

There will be no monthly Photography 20 GB plan as mentioned by Peter Pipkin. For new subscribers the monthly plan has been discontinued. Please refer to this link for more information: https://adobe.ly/4388tXJ;

Thanks 
^KS

[Katherine36643493jlja · Accepted solution]

i contacted customer support as it wasnt allowing me to make payment on my account. They managed to help me fix it and now i'm all paid up.

[kglad]

good to hear.

[Peter Pipkin]

I don't think it's gone for current subscribers as long as you switch to annual payment before your renewal date.
At least that's what a recent email from Adobe said for me, which is why I'm trying to switch now 🤞

[Peter Pipkin · Accepted solution]

I asked customer services to switch mine to the annual, upfront plan today and it's has all worked fine. I'm still on the photography 20GB plan and saved 33% over the monthly payment costs.

I was still unable to change it myself online; perhaps that was just the ongoing system updates.

[Shivangi_Gupta]

Thank you for keeping the thread updated. We're glad you got it up and running. 

Let us know if you have any questions. 

^Shivangi