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Trying to upgrade to All Apps

Community Beginner ,
Sep 10, 2018 Sep 10, 2018

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Greetings,

I've been in an endless circle with this website, frustrated to the point I need help.


Problem:
Trying to upgrade to "All Apps" from the Photography account, which requires me to cancel my Photography plan before upgrading. Cancelling was easy, and done without issue. Now on to subscribing to the "All Apps" account right? Wrong! It says I can keep using my Photography plan until September 30th with no apparent way to upgrade.

Q: Does that mean I can't upgrade to the new "All Apps" account until September 30th?

I need to upgrade so I can get to some freelance work, so frustrated.

-Thanks for the help in advance.
Scott

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correct answers 1 Correct answer

Guide , Sep 11, 2018 Sep 11, 2018

Hi,

When you have an existing subscription you need to change plan from your profile and not place a new order .The system will see that you have an existing plan and will ask you to cancel before taking a new one .

You need to contact Adobe because your current plan will stay active until the end of the paid period and will not allow you to take a new one .Adobe will cancel it definitely and you can take a new one .

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Guide ,
Sep 11, 2018 Sep 11, 2018

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Hi,

When you have an existing subscription you need to change plan from your profile and not place a new order .The system will see that you have an existing plan and will ask you to cancel before taking a new one .

You need to contact Adobe because your current plan will stay active until the end of the paid period and will not allow you to take a new one .Adobe will cancel it definitely and you can take a new one .

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Community Beginner ,
Sep 11, 2018 Sep 11, 2018

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The golden question is, how do I contact a real person?

All my attempts sends me on a wild goose chase through trouble shooting faq‘s.

Thank you for responding.

Scott

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Community Beginner ,
Sep 11, 2018 Sep 11, 2018

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Found the link!
Reach us by phone

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New Here ,
Nov 21, 2023 Nov 21, 2023

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Hi, this is a well known copy and paste answer and doesn't help here. What if there is no button to change plan only to cancel it? That's my problem here, I want to upgrade from a prepaid Lightroom app to all applications but there is only a cancel option (the license is for one year). Adobe website says they will refund it but I don't trust it.

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Community Expert ,
Nov 21, 2023 Nov 21, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Nov 21, 2023 Nov 21, 2023

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if https://helpx.adobe.com/manage-account/using/change-plan.html fails to help, contact support per above.

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