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Two accounts by accident. Need to cancel the second. Only minutes into purchase...

New Here ,
Jan 28, 2017 Jan 28, 2017

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Hi there, when trying to sign back into my creative cloud account, it showed up as I was on a Free Trial and needed to purchase again. Assuming that somehow my account was somehow shut down, I bought the new prescription. I need help making sure that I will be receiving a refund and my second account will be cancelled immediately. Please contact me ASAP so that the refund will be done soon.

Thank you!

Preston

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correct answers 1 Correct answer

LEGEND , Jan 29, 2017 Jan 29, 2017

You'll need to contact Adobe directly.

Contact Customer Care

I'll also make a request for some one to contact you.

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LEGEND ,
Jan 29, 2017 Jan 29, 2017

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You'll need to contact Adobe directly.

Contact Customer Care

I'll also make a request for some one to contact you.

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Adobe Employee ,
Feb 01, 2017 Feb 01, 2017

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Hi PrestonC29,

Please let us know if the issue is resolved from your end, do feel free to post in-case of any follow-up needed, we are glad to assist.

Thanks

Rajashree

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New Here ,
Nov 27, 2017 Nov 27, 2017

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hi i have a problem also i accidentally sign up on my first account the wrong email address , but i ddint notice it until ive paid for my purchase , then i again register to another account , with my correct email adress , how can i cjeck if i was charged with my purchase on my 1st account with the wrong email address

thanks please contact me

(email address removed by moderator)

kynastine sia

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New Here ,
Feb 28, 2023 Feb 28, 2023

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I accidentally created a new ID as well, I believe by accidentally signing into Photshop Express with a differnt email. The only Support options I see are "Forums."

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Community Expert ,
Feb 28, 2023 Feb 28, 2023

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LATEST

@dsbacon 

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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