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Two Adobe plans

New Here ,
Feb 29, 2024 Feb 29, 2024

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I have Lightroom and my wife upgraded to the Creative Cloud suite under her email.  I tried to cancel my Lightroom and there is a cancellation fee.  Trying to avoid the fee since we upgraded.  Should have done this upgrade from my account.  Since she upgraded last week, can she cancel and we upgrade my account?

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Account management , Billing

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correct answers 2 Correct answers

Community Expert , Feb 29, 2024 Feb 29, 2024

ok, don't listen.  contact adobe support and tell them what you're doing and what you want to do.

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Adobe Employee , Mar 01, 2024 Mar 01, 2024

Hi @John2363498442q7,

We're chiming in to see if you got the desired response from our support team. We can not check your wife's account details since you have posted this discussion thread using your email address.

Let us know if you still need help. Do not share the email address or any other personal info here as this is a public forum.

 

Regards,

Shivangi 

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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sharing a subscription (even with a spouse) is a violation of your adobe license.  you should leave well enough alone or proceed carefully lest you both forfeit use if adobe apps.

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New Here ,
Feb 29, 2024 Feb 29, 2024

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What are you talking about.  I paid for Lightroom under my email and she paid full price for the Creative Cloud suite.  We live in the same house, she is my spouse.  You don't need 2 accounts,

 

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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Each person is required to have their own account

http://www.adobe.com/legal/licenses-terms.html
-you may use on ONE computer at a time, and you may NOT share your subscription

 

If you share and Adobe does an audit and catches you, you could be blocked and not have any account

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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ok, don't listen.  contact adobe support and tell them what you're doing and what you want to do.

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Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Hi @John2363498442q7,

We're chiming in to see if you got the desired response from our support team. We can not check your wife's account details since you have posted this discussion thread using your email address.

Let us know if you still need help. Do not share the email address or any other personal info here as this is a public forum.

 

Regards,

Shivangi 

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