Two Different Plan

[Capt. Het]

I've just recently purchased a plan for my account, but the website warns me about transaction issue. I've checked and saw there's two different plan one is active and the other one wants to be added payment information. I tried to cancel one but there's no any option but add payment method.

[John T Smith · Accepted solution]

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Capt. Het]

Yesterday, I had tried to contact an agent but probably they were not available. I recently contacted them and it is solved now. And thank you for your help and time!