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Two Google accounts both with adobe, won't let me login to my 2nd account

Community Beginner ,
Aug 11, 2023 Aug 11, 2023

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I have two google accounts on my computer, both have adobe accounts associated with them for various reasons. I am trying to login to account B but every time I log out of account A and try to login to account B I see, you've already signed in with google, I click on the google tab and it signs me into account A. The alternatives I get on my screen are, reset password or find account, neither of which help. Does anybody know how to fix this? Is it an adobe login issue? I wish it would allow me to see which google account I would like to login with.

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Community Expert ,
Aug 11, 2023 Aug 11, 2023

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see if you can sign out of the incorrect account, using your adobe account page, https://account.adobe.com

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Community Beginner ,
Aug 11, 2023 Aug 11, 2023

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I'm able to sign into my account on a web browser that is linked to account B but the adobe apps/cloud are only letting me sign into account A. 

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Community Expert ,
Aug 11, 2023 Aug 11, 2023

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using your computer's cc desktop app, sign out.

 

using your browser, sign in to your account.adobe.com page

 

open an app on your computer

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Community Beginner ,
Aug 11, 2023 Aug 11, 2023

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ok, when I do that the apps are asking me to login. I use my account B email to sign in, the next page it brings me to tells me that I've previously logged in with google. Clicking on the login with google icon still logs me into account A even though in the browser I'm logged into account B

 

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Community Expert ,
Aug 11, 2023 Aug 11, 2023

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contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Dec 27, 2023 Dec 27, 2023

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did you find solution?

 

 

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Community Expert ,
Dec 28, 2023 Dec 28, 2023

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@Simon344863837a6y 

 

if you have the same problem, contact support and let us know what they suggested and did.

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New Here ,
Oct 24, 2024 Oct 24, 2024

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I realized Adobe takes us to Microsoft Edge to sign in with our Google account. You need to sign out from your Google account from Edge and sign with the other account you want to use. Then re-launch Adobe and you should be able to sign in with the right Google account. 

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Community Expert ,
Oct 24, 2024 Oct 24, 2024

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@project_210 

 

thanks for that.

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