• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
4

Two Google accounts both with adobe, won't let me login to my 2nd account

Community Beginner ,
Aug 11, 2023 Aug 11, 2023

Copy link to clipboard

Copied

I have two google accounts on my computer, both have adobe accounts associated with them for various reasons. I am trying to login to account B but every time I log out of account A and try to login to account B I see, you've already signed in with google, I click on the google tab and it signs me into account A. The alternatives I get on my screen are, reset password or find account, neither of which help. Does anybody know how to fix this? Is it an adobe login issue? I wish it would allow me to see which google account I would like to login with.

TOPICS
Account management

Views

89

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 11, 2023 Aug 11, 2023

Copy link to clipboard

Copied

see if you can sign out of the incorrect account, using your adobe account page, https://account.adobe.com

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 11, 2023 Aug 11, 2023

Copy link to clipboard

Copied

I'm able to sign into my account on a web browser that is linked to account B but the adobe apps/cloud are only letting me sign into account A. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 11, 2023 Aug 11, 2023

Copy link to clipboard

Copied

using your computer's cc desktop app, sign out.

 

using your browser, sign in to your account.adobe.com page

 

open an app on your computer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 11, 2023 Aug 11, 2023

Copy link to clipboard

Copied

ok, when I do that the apps are asking me to login. I use my account B email to sign in, the next page it brings me to tells me that I've previously logged in with google. Clicking on the login with google icon still logs me into account A even though in the browser I'm logged into account B

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 11, 2023 Aug 11, 2023

Copy link to clipboard

Copied

LATEST

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines