Two licenses but cannot activate more than two devices

[Romesh21971615isig]

I have two licenses but still can use only on two devices, why shouldn't it be two devices each? Can someone explain how i can get this done? Thanks 

[jane-e]

@Romesh21971615isig 

I've moved your post from Using the Community to Account, Payment, & Plan.

Can you check to confirm that you have signed in with the correct Adobe ID for each of your two accounts? Try signing out, then sign in again with each of your two Adobe IDs.

Jane

[Romesh21971615isig]

Thanks for responding. I am using the same emial ID for both accounts 

[kglad]

@Romesh21971615isig 

that won't work if they're both individual accounts.  contact adobe support to rectify this. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Romesh21971615isig]

Thanks for the clarification. So even if I am paying for two licenses, the fact that I have activated with the same emial ID is the issue, am i right? 

[jane-e]

is the issue, am i right? 

By @Romesh21971615isig

Yes. 

Jane

[Romesh21971615isig]

Thanks for the clarification, what I can also do is to deactivate one account as it is of now use. Cheers 

[kglad]

again, contact adobe support.