• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Two profiles, how to delete one?

Community Beginner ,
Jul 04, 2023 Jul 04, 2023

Copy link to clipboard

Copied

I bought Acrobat Pro and later got license for same app from my employer. The first bought version was uninstalled, while employer license was installed.

How can I make sure that I will not pay for 2 versions in future? 

Views

151

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Jul 04, 2023 Jul 04, 2023

you paid for the employer supplied app?

Votes

Translate

Translate
Community Expert , Jul 04, 2023 Jul 04, 2023

you can contact the employer to remind them to move your license to someone else, but you don't control that license. ie, it's up to the employer to move it (or not renew it when it becomes due again).

Votes

Translate

Translate
Community Expert ,
Jul 04, 2023 Jul 04, 2023

Copy link to clipboard

Copied

you paid for the employer supplied app?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 04, 2023 Jul 04, 2023

Copy link to clipboard

Copied

No, I paid for the first version and later got license from employer. Employer pays licenced one and just wanting to make sure there will not be double payments for same app.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 04, 2023 Jul 04, 2023

Copy link to clipboard

Copied

you can contact the employer to remind them to move your license to someone else, but you don't control that license. ie, it's up to the employer to move it (or not renew it when it becomes due again).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 04, 2023 Jul 04, 2023

Copy link to clipboard

Copied

Actually I want to be sure that the first (privately) bought version will not be invoiced, so I want to cancel that subscribtion.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 04, 2023 Jul 04, 2023

Copy link to clipboard

Copied

LATEST

be careful with that.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines