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Two separate charges-which is which?

New Here ,
Feb 19, 2020 Feb 19, 2020

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I get charged monthly ($14.99) for something. I don't even know what it is. The PayPal invoice says: APCC,ALL,MLP,DRI01,MUN,001,N/A,1 YR.

 

But I also get charged once a year for Acrobat Standard DC, paid upfront at $155.88

 

I am not sure if I am paying twice for Acrobat DC. Should I cancel the monthly plan and just go with the yearly thing? I'm confused about this. I can't speak to a live person. They keep referring me to the community. 

 

Thanks in advance.

 

[Moved from Community Help (which is about the forums) to a better forum... Mod]

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Adobe Community Professional ,
Feb 19, 2020 Feb 19, 2020

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This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems. Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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Adobe Community Professional ,
Feb 19, 2020 Feb 19, 2020

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1st, Log-in to your account and click this link https://account.adobe.com/products to find out what you have

 

IF you don't show 2 products, do you have a 2nd email address and Adobe account?

 

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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New Here ,
Feb 19, 2020 Feb 19, 2020

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Thank you. I've been trying to do that for hours and it just keeps saying they are closed. I'm not sure what to do. But thanks.

 

PS: I have the same email address for both accounts that get charged. I am using a separate email address to use the forums because that other one wouldn't work for some reason.

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Adobe Community Professional ,
Feb 19, 2020 Feb 19, 2020

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It looks like you have an annual plan, paid monthly, for Acrobat Pro which costs $14.99/month.

Acrobat Pro is better than Standard because you can do more with it.   But your Acrobat Standard plan is prepaid for the year.   Which one do you use most?

 

Log-in to your account and click Manage Plans.  Cancel one.

https://account.adobe.com/plans

 

===================

Beware of fake Adobe reps offering to sell you software or take control of your computer.  It's a scam, run away!

3 Easy Ways to Identify Genuine Adobe Staff

https://tinyurl.com/10791730

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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