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Un problème que j'ai rencontré avec mon compte Adobe

New Here ,
Jun 12, 2023 Jun 12, 2023

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Bonjour,
Je vous écris pour vous faire part d'un problème que j'ai rencontré avec mon compte Adobe. J'ai essayé votre plan Photoshop à 23,99 €/mois et je souhaite maintenant souscrire au plan Photography à 11,99 €/mois. Cependant, ma carte a été débitée le 9 juin à 20h47 GMT tandis que le nouveau plan n'est pas encore actif.
J'ai besoin de votre support pour résoudre le problème
Cordialement,

 

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Community Expert ,
Jun 12, 2023 Jun 12, 2023

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assuming you have an individual subscription:

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise&teams>

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