unable to access Adobe apps at home with school plan.

[ailbe_4122]

i have an Adobe plan with my school. when I try to use my Adobe apps at home, it says that i'm using a free plan. when I use them with the school-managed computers, all the apps appear.

[kglad]

at home, confirm your id/password/subscription at https://account.adobe.com

then sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

[ailbe_4122]

tried this, didn't work.  sorry it took me a while to reply.

[kglad]

does your account show an active subscription? if yes, does the cc desktop app show trials instead of installs?

[ailbe_4122]

it doesn't say that i have a plan on the website, but on the cc desktop app it shows full apps, not trials, installs (still only on the school-managed computers.)

[kglad]

contact your admin.