Unable to buy Subscription

[mayur_9346]

i am unable to buy subscription used all cards still payment fails stupid adobe payment method. At least add upi payment option if you want to do business in india.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[kglad]

are you using a credit (not debit) card?

[mayur_9346]

Debit card

[kglad]

you can't use a debit card with adobe.  https://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.html

[Abambo]

What is the error message that you get?

[Shivangi_Gupta]

Hi Mayur,

We are sorry for the trouble. I assume you are trying to make the payment from India. The process could be getting affected by the RBI's mandate directive for recurring payments. Please check this article for more info: https://adobe.ly/4hKKWlI

Let me know if you have any questions.
Note: This is a public forum, please do not share any private or confidential info here.

Thanks,

Shivangi