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Unable to cancel 30 day trial

New Here ,
Feb 13, 2023 Feb 13, 2023

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I keep seeing the message

"We’ve received payment for your new plan. You’ll be able to manage this plan shortly."

on the Adobe plans and it has been like this for the past day.

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Billing

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Adobe Employee ,
Feb 13, 2023 Feb 13, 2023

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Hi there,

 

Thank you for writing to us. Happy to help!

 

We have checked your account and we see that you have an active Adobe Stock subscription that you have purchased today under the email address associated with the community and it shows that the payment is pending.

 

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

Since, this is a community forum, if you have any further questions related to payment or billing please contact the Support team.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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LATEST

contact adobe support.  there are 3 ways to contact adobe; chat (per @Rashmi27002770wxve ), phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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