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Unable to cancel auto renew

New Here ,
Apr 13, 2023 Apr 13, 2023

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I am sure you consider this a feature for your revenue team, whilst generating a tonne of pissed off consumers.

 

12 month auto-renewing subscription plans with no way to stop the auto-renewal unless you catch the *one* subscription renewal reminder email within a 30 day window. Why can't I stop renewal ahead of that? 

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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these are user forums. you can make a "suggestion" to adobe by using 

 

 for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

for others, use https://www.adobe.com/products/wishform.html

 

 

and as a work-around. set a reminder on your mobile or somewhere else after your 12th payment is received (if you pay monthly).  

 

and make sure you know how to cancel when the time comes so you are ready.



for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from cc desktop bugs>

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