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unable to cancel free trial

New Here ,
Oct 20, 2022 Oct 20, 2022

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I was trying to cancel my free trial but there is no 'manage plan' button on my account so I was unable to cancel. I chatted with a customer service person but they just ended the chat abrubtly without solving the issue. There is a pending payment on my account because I was unable to cancel the free trial. Is there anyway to solve this issue?

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Account management , Billing

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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these are user forums, so no, if you can't manage your own plan, you must contact adobe support and work with them.  you can try another agent and you can try phone or twitter, in addition to chat.

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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