unable to cancel my Creative Cloud Photography plan within trial

[oguzhan_3002]

Hello there, I am unable to cancel my Creative Cloud Photography plan which I am still in the trial period (bought on october 3rd. 2025). It wont let me cancel it and I already tried a different browser - even a different device but still the same. I am still waiting 4 days after the subscription began. What do I have to do?

Best regards

[kglad]

use a mobile phone's updated (non-opera) browser with the phone's wifi disabled.

[oguzhan_3002]

Unfortunately that didn't work either. I tried it with wifi disabled, in safari and chrome (on ios) - still the same.

Also tried it with a VPN afterwards but still the same thing is showing (or not showing) up.

[kglad]

@Shivangi_Gupta 

[Shivangi_Gupta]

Thanks for trying the suggested steps. I confirmed that there is no server outage from Adobe's end from last 4 days. Could you try signing out and signing back in to Creative Cloud desktop application?

Let us know if it brings any change.

^Shivangi

[oguzhan_3002]

I signed out of every device and just signed back in into Creative Cloud desktop application but still nothing has changed. I also waited over an hour in between instead of signing immediatly back in.

[Shivangi_Gupta · Accepted solution]

I see! Would you mind starting a discussion with our support team here? https://adobe.ly/46DYgoK

They'll help you with the process.

^Shivangi

[oguzhan_3002]

Thank you, this helped me a lot. The AI couldnt solve the problem yet by its own so a friendly support agent helped me out pretty quickly. Thank you for giving me the solution 🙂

[kglad]

good to hear.  make sure you save the cancellation email.

[Shivangi_Gupta]

Hi @oguzhan_3002,

We are sorry for the trouble. Could you try the steps listed in this article and see if it helps?

https://adobe.ly/3VWsRrs

Let us know the outcome.
^Shivangi

[oguzhan_3002]

Hi Shivangi, also tried the mentioned steps (which I already saw in other posts) but it doesn't work in my case. I cleared everything, tried different devices, inkognito, without wifi but still to no avail.