UNABLE TO CANCEL MY FREE TRIAL PLAN

[luka_1427]

Dear Adobe Team,

I have been waiting for a response through a chatbot for 14 hours and because of your great service I still have not been able to cancel my free trial - finding someone in a 14 hour window is too much to ask for, I guess. Can someone please get in touch with me ASAP because I do not want to lose more time on SIMPLY CANCELING a subscription. 

To give you more context, whenever I want to cancel it says UNABLE TO LOAD DATA (I have tried every single "advice" posted on this forum and nothing works). 

[Shivangi_Gupta]

Hi luka_1427

We are sorry for the trouble.

Have you tried the steps listed in this article? https://adobe.ly/4oxkgr0

Let us know if this helps.
^Shivangi

[luka_1427]

I already tried everything listed here... And your customer support is not replying

[Shivangi_Gupta]

Thanks for trying the suggested steps. Did you check the server status as mentioned in the article? It shows me that Creative Cloud server is under maintenance.

I would recommend you to try accessing the account details after sometime.

We are sorry for the inconvenience.

^Shivangi