Unable to cancel my free trial

[Guest]

It feels impossible to cancel my free trial. I try to do it in my account settings but it says error the whole time, I've tried countless times. I can't get a hold of customer support either, they keep kicking me out from the chat, saying theres a problem with servers or something. How am I supposed to cancel my trial if nothing works?

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?

[Guest]

Every time I try to cancel my trial, I get this error message. 

[kglad]

that may be an error on adobe's end.  to confirm, use a mobile phone's updated non-opera browser with wifi disabled instead of a desktop browser.

[Guest]

I get the same exact error on mobile as well, both with Safari and Google Chrome browsers. 

[kglad]

if you had wifi disabled, the problem's on adobe's end.

@Shivangi_Gupta 

[Shivangi_Gupta]

Thanks for tagging me here. @kglad. 
I'll get this looked into. 

^Shivangi

[Shivangi_Gupta]

Thanks for the patience. I verified and everything seems fine. @Deleted User Please feel free to start a private chat with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

They'll help you with the process.

^Shivangi