Unable to change country address or cancel subscription — support unavailable

[Method5FEC]

Hi everyone,

I’ve recently moved to another country and need to update my address in my Adobe account. However, the address field in my profile is completely inactive — I can’t edit or update it in any way.

I tried to contact Adobe Support, but there’s no way to reach them. The phone number listed for the Netherlands simply doesn’t work. There’s no functioning chat or email option either.

Since I couldn’t get any help, I decided to cancel my subscription entirely — but that doesn’t work either. When I go through the cancellation process, the website freezes at the confirmation step and then shows an error. I’m attaching a screenshot of what happens.

At this point, I honestly don’t know how to proceed. Could someone from Adobe please advise what my next steps should be?

Thank you

[kglad]

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary to make your purchase:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
change currency - https://forums.adobe.com/thread/1999694
change store - http://www.adobe.com/store_selector/storeselector.html
change adobe.com website language - https://forums.adobe.com/thread/1999693