Unable to change my credit card info

[旭君3660300593u5]

A few years ago, I purchased the Creative Cloud Photography plan, but my credit card recently expired, so I need to update my credit card information. The website instructs me to go to the Adobe Store, but every time I click the link, it shows "page not found." What should I do?

[typo in title edited by moderator]

[John T Smith]

Credit card https://helpx.adobe.com/manage-account/using/update-billing-information.html

[旭君3660300593u5]

After following the instructions on the website at the provided URL, it prompts me to go to the Adobe Store to update payment information. The issue is that every time I click on Adobe Store, it shows "page not found."

[kglad]

your account is at https:// account.adobe.com

do you have trouble reaching it?

[旭君3660300593u5]

No problem logging into my account, but I'm having trouble accessing the Adobe Store. Every time I try to open it, I get a "page not found" error.

[kglad]

did you purchase from adobe or from a mobile app store?

if from adobe, you can update your credit card info at your account page.

[Shivangi_Gupta]

Thanks for trying the suggested steps. Please feel free to contact our support team and start a private chat session. https://adobe.ly/3VOemqH

They will help you with the issue.

Regards,

Shivangi