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Unable to change my credit card info

New Here ,
Apr 08, 2024 Apr 08, 2024

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A few years ago, I purchased the Creative Cloud Photography plan, but my credit card recently expired, so I need to update my credit card information. The website instructs me to go to the Adobe Store, but every time I click the link, it shows "page not found." What should I do?

 

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Community Expert ,
Apr 08, 2024 Apr 08, 2024

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New Here ,
Apr 08, 2024 Apr 08, 2024

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After following the instructions on the website at the provided URL, it prompts me to go to the Adobe Store to update payment information. The issue is that every time I click on Adobe Store, it shows "page not found."

 

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Community Expert ,
Apr 08, 2024 Apr 08, 2024

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your account is at https:// account.adobe.com

 

do you have trouble reaching it?

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New Here ,
Apr 08, 2024 Apr 08, 2024

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No problem logging into my account, but I'm having trouble accessing the Adobe Store. Every time I try to open it, I get a "page not found" error.

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Community Expert ,
Apr 08, 2024 Apr 08, 2024

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did you purchase from adobe or from a mobile app store?

 

if from adobe, you can update your credit card info at your account page.

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Adobe Employee ,
Apr 09, 2024 Apr 09, 2024

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Thanks for trying the suggested steps. Please feel free to contact our support team and start a private chat session. https://adobe.ly/3VOemqH

They will help you with the issue.

 

Regards,

Shivangi

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