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Unable to complete purchase on Apple store

New Here ,
May 08, 2020 May 08, 2020

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  1. hello there,

I have paid for lightroom mobile just now on Apple :green_apple:  Store but on the app it's written "sorry we couldn't complete purchase, i tried Closing and reopening the app again too but same problem.

please help????

 

see below screenshot 

 

 

19289F8B-F78E-49E4-A8AB-7D1A36EC447E.png

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May 10, 2020 May 10, 2020

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Moved to Get-Started

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Adobe Community Professional ,
May 10, 2020 May 10, 2020

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I don't know what you purchased but you need to contact the Apple Store, not Adobe.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
May 10, 2020 May 10, 2020

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Hi Leeroy, I replied to your separte post.  

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New Here ,
May 16, 2020 May 16, 2020

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Charlie

 

thank you, it works now... 

thank you so much for your assistance...

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Adobe Employee ,
May 18, 2020 May 18, 2020

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Hi shivaa18, are you unable to subscribe via Apple, Google, or adobe.com?  More info about your device, application version, any error messages or behaviors would help us understand how to help you.

Thank you!

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