• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to complete purchase on Apple store

New Here ,
May 08, 2020 May 08, 2020

Copy link to clipboard

Copied

  1. hello there,

I have paid for lightroom mobile just now on Apple :green_apple:  Store but on the app it's written "sorry we couldn't complete purchase, i tried Closing and reopening the app again too but same problem.

please help????

 

see below screenshot 

 

 

19289F8B-F78E-49E4-A8AB-7D1A36EC447E.png

TOPICS
Billing

Views

949

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
May 10, 2020 May 10, 2020

Copy link to clipboard

Copied

Moved to Get-Started

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 10, 2020 May 10, 2020

Copy link to clipboard

Copied

I don't know what you purchased but you need to contact the Apple Store, not Adobe.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 10, 2020 May 10, 2020

Copy link to clipboard

Copied

Hi Leeroy, I replied to your separte post.  

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 16, 2020 May 16, 2020

Copy link to clipboard

Copied

Charlie

 

thank you, it works now... 

thank you so much for your assistance...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 18, 2020 May 18, 2020

Copy link to clipboard

Copied

LATEST

Hi shivaa18, are you unable to subscribe via Apple, Google, or adobe.com?  More info about your device, application version, any error messages or behaviors would help us understand how to help you.

Thank you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines