Unable to contact adobe support due to expired plan

New Here ,
Mar 23, 2022 Mar 23, 2022

Copy link to clipboard

Copied

I have been unable to cancel my adobe plan due to the fact I cannot afford the cancellation fee, my bank account has been empty for weeks now and adobe hasn't been able to take my next payment.

I've now been trying to get into contact with adobe for days but it turns out you can't talk to a real person without an active plan for whatever ridiculous reason. This is now my last option. I haven't used any adobe products in weeks since I haven't been able to afford them and my only account option is to update my billing information to pay another month-long plan. I need to cancel this as I can't afford these products or the cancellation fee nor am I using them. Any help would be amazing.

TOPICS
Account management , Billing

Views

78

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 23, 2022 Mar 23, 2022

Robert, I am sorry you are unable to cancel your membership.  You should be able to self cancel by using the process listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html.  If this is not effective, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a support team member can help you.  If the chat window fails to open or is unresponsive, please use a different device to contact us.

Likes

Translate

Translate
Adobe Employee ,
Mar 23, 2022 Mar 23, 2022

Copy link to clipboard

Copied

Robert, I am sorry you are unable to cancel your membership.  You should be able to self cancel by using the process listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html.  If this is not effective, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a support team member can help you.  If the chat window fails to open or is unresponsive, please use a different device to contact us.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 24, 2022 Mar 24, 2022

Copy link to clipboard

Copied

LATEST

Thank you, the first link lead to 404 page not found but was able to start a chat with the second link

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines