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Unable to contact Adobe

New Here ,
Jul 28, 2021 Jul 28, 2021

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Hi Community
I canceled my subscription and i see I was still charged, when I go onto the adobe contact link nothing happens, why is this? 

How else are we able to contact adobe? 
Should i notify the bank as well to make them aware this transaction should not have gone through? 

Thank you for the guidance. 

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Jul 28, 2021 Jul 28, 2021

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your

...

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Community Expert ,
Jul 28, 2021 Jul 28, 2021

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers. I suspect this is probably your issue.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

adobe contact icon.jpg

 

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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New Here ,
Jul 28, 2021 Jul 28, 2021

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Awesome thank you they got it sorted without needing to talk with them. 

Appreciate it 

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Adobe Employee ,
Jul 29, 2021 Jul 29, 2021

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Hi there, 

 

I see you had Illustrator subscription under the same ID as with this community. The subscription stands cancelled and a refund has also been issued. You would see the amount in 5-7 days in your account. 

 

Thanks 

Kanika 

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Community Beginner ,
Jan 20, 2022 Jan 20, 2022

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Hi there,

I see you were able to assist Bob5D66 who has a similar query to  mine.

I had a trial for ProDC which I'm certain I cancelled with the 14 day period but am still getting charged for it but I do have an Acrobat Export ongoing subscription which is where the confusion may lie?

Can you assist please?

 

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Community Expert ,
Jan 20, 2022 Jan 20, 2022

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Please contact support as suggested in a previous post for quick addressal to your issue

-Manan

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